Client Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 1–hour response warranty for any trouble ticket or email that you submit to the help desk support team. We will rapidly respond to all common enquiries and forward right away the issue to our system administrators if any further assistance is needed. If you order our Admin Services package, we’ll perform any of the included server administration tasks at a time that has been agreed upon in advance.
A Premium Technical Support Service
We will be at your disposal 24–7 to respond to any questions that you may have regarding our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also require assistance handling server administration tasks, you can check out our Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package includes our free–of–cost Web Site Control Panel, which offers an integrated knowledgebase and a set of step–by–step video tutorials. Whenever you need assistance working with the Web Site Control Panel, just push the Help or Videos buttons situated in the upper right corner.